Captain Cooks Casino Review

Captain Cooks Casino Editor’s Verdict

After our full Captain Cooks Casino review, the verdict was 4 stars. The general impression of our team is positive. We liked that the game portfolio is rather diverse, with over 1,000 casino games. Supported by Games Global, every title, whether a slot or table game, offers high-quality gaming. Another key plus point is that the casino is part of the reputable Rewards Group, which has a reputation for its enticing bonuses and VIP loyalty program.

Captain Cooks Casino would have scored higher if the wagering requirements on its first and second welcome bonuses had been lower and the Rewards Group had invited software providers other than those connected to Games Global.

How to Register at Captain Cooks

Our team tested the registration process to find out that it is indeed quick. If you decide to become a member, it will take less than a minute.

1. Insert your full name and email address.
2. Provide your gender and date of birth as in your ID.
3. Create a password of at least 4 characters.
4. Type your address and postal code.
5. Choose your preferred currency (EUR, CAD, USD, GBP, NZD)
6. At this step, your bonus is activated, but there are just three more requirements:
7. Enter your telephone number.
8. Select the checkbox to receive the welcome bonus and other promotions.
9. Check the box to confirm that you are of legal gambling age and accept Captain Cooks Casino terms and conditions.

Your username and password will show in plain text. Make sure there isn’t anyone around who can make a note of this.

💡 We liked that the casino does not require any verifications of phone number or email. So, you can even create an account just to see what’s inside and how it works, without doing extra steps.

KYC

There is a mandatory one-time KYC process when you make your first cash-out request. Documents required for passing it are:

• Government ID
• Proof of address
• Proof of account ownership (e-wallet, pictures of bank cards)

💡 Be sure to follow the uploading requirements precisely. Otherwise, the casino has a right to decline your documents and terminate your account.

Payment Options at Captain Cooks

The tables accompanying this section list a wide range of deposit and withdrawal methods that are available at the moment. Minimum deposits and withdrawals at Captain Cooks Casino are as low as €5,00, while maximum withdrawals are €4,000 weekly and €16,000 monthly.

💡 We recommend crypto as the best deposit and withdrawal method. But if you are not familiar with Bitcoin casinos, try Skrill or Neteller.

Captain Cook Casino Casino Bonuses

Captain Cook Casino welcome bonuses are a mix of free spins on a Mega Money Wheel and deposit match bonuses.

• First Deposit Mega Money Whee Bonus: Deposit €5, and you’ll receive Captain Cooks Casino 100 free spins on the
• Mega Money Wheel, which gives you the chance to win €1 million.
• Second Deposit: 100% deposit match bonus up to €100. (200x wagering requirement).
• Third Deposit: 50% deposit match bonus up to €150. (30x wagering requirement).
• Fourth Deposit: 25% deposit match bonus up to €125. (30x wagering requirement).
• Fifth Deposit: 100% deposit match bonus up to €100. (30x wagering requirement).

Game Weights

• 100% – Slots, Parlour Games, Deal or No Deal Live, and Lightning Dice
• 50% – Table Poker, Casino War, and Sic Bo
• 10% – All Blackjacks except Classic Blackjack, Craps and Baccarat
• 10% – Live Baccarat, Top-Card and all Live Blackjack
• 2% – Video Pokers, Caribbean Draw Poker, Texas Hold’em Bonus Poker Gold, Triple Action Hold’em Bonus Poker Gold, Classic Blackjack, and all Roulettes
• 2% – Live casino games not mentioned in this list
• 0% – All Aces Video Poker

Loyalty Program

Our Casino Rewards Captain Cooks review breaks down the VIP program, which has 6 status levels. You’ll begin at the green status level and start to rise to bronze, silver, gold, platinum, and diamond by betting €1,000, €4,000, €40,000, €100,000, or €200,000 monthly, respectively, and maintain your level betting half this amount monthly.

You can check your status level via the Loyalty lobby:

• Home: This section tracks your VIP level, status points, and available promotions. You can also play games to build up your status points, and VIP rewards are advertised in a slider.
• Your Casino Promotions: Any promotions available to you will be shown here. One monthly promo doubles your loyalty points on a selected online slot game.
• VIP Lucky Jackpot: Depending on your status points, you will have a chance at winning the progressive jackpot. There is a jackpot for each status level; the higher your VIP level, the higher the jackpot wins.
• Time of Your Life: Captain Cooks Casino gives special prizes in this section. The higher your status points level, the more raffle tickets you’ll have for the sweepstakes prize giveaway.

💡 FAQs provide more information about the loyalty program, which states that every 100 points is worth a Euro or Dollar in chips.

Captain Cooks Casino Games Overview

All games are former Microgaming titles and titles from software provider studios that are now Games Global partners. You’ll find the games in the accompanying table under the Slots, Live Casino, Tables, Video Pokers, Variety, and Progressive Jackpots lobbies.

Wagering Requirements at Captain Cooks Casino

The first two welcome bonus deposit offers have a 200x wagering requirement, which is excessive. However, once you get to the third, fourth, and fifth deposit bonus deals, then the wagering requirement is only 30x.

💡 We like the fact that real money and bonus money bets count towards wagering, soften the 200x wagering requirement slightly, and makes playing through the 30x wagering less of a challenge.

Software Providers

We always look out for award-winning and up-and-coming operators, and we found both. However, all game developers come courtesy of Games Global, the new brand for all Microgaming games.

Under Games Global, several up-and-coming and established partner brands are also supplying games to Captain Cooks online slot, table games, and live casino lobbies. Triple Edge Studios, Stormcraft, JustForTheWin, are some of the most well-known slot providers.

For table games, Real Dealer and Switch are behind most of the RNG-operated table games, while OnAir and the only non-Games Global brand at the casino, Evolution, supply games to the live casino section.

Usability, Mobile & Applications

You can access the casino interface via almost any web browser, such as Chrome, Edge, or Safari, on mobile or desktop devices. We were also impressed to see that Captain Cooks has an option to download desktop and mobile apps. The desktop app especially as we don’t see this often.

Naturally, we tested the platform’s performance across all download options and web browsers. No matter the app or operating system, the casino uses the same branding, menu options, gaming lobbies and the same account management options.

💡  The quickest way to access the casino is via a web browser. We tried several different screen sizes and browsers, and as expected, the casino’s interface neatly adapts to the screen. Our tests also confirmed that no matter which of the above options you choose, the interface is user-friendly and easy to navigate, and the casino’s pages load at lightning speed.

Captain Cooks Casino App

Once you have set up your account, the desktop download will be available under your profile settings. It took just seconds to download, adding a shortcut to the desktop of your operating system.

💡 You will also find the mobile app download either via the Google Play store or after you sign up via a web browser under the settings options in the My Account area.

Security and Fairness

The Kahnawake Gaming Commission (KGC) regulates the Captain Cooks Casino platform. Fresh Horizons Ltd, the casino’s operator, holds this licence. Also, in Ontario, Canada, Apollo Entertainment Ltd holds an Ontario iGaming licensing certificate, a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO).

To obtain a licence under either of these online gambling authorities, Captain Cooks Casino has taken steps to ensure all connections to its iGaming platform use high-end TLS encryption. We confirmed that the encryption was in place from the moment we visited the casino to register by checking the URL using the HTTPS prefix.

An eCOGRA seal of approval is another positive sign that the platform is safe and secure and offers transparent and fair game results. Under the KGC and the eCOGRA logos in the casino’s footer, you can visit a page that displays Captain Cooks’ RTPs for all games.

In addition, we verified that eCOGRA confirms all games are fair, and the operator behaves responsibly via an ‘Accreditation’ certificate. Furthermore, eCOGRA confirms that all player funds are stored in a separate bank account from the casino’s operational funds.

Finally, the footer has a privacy policy for those concerned about how the operator handles its members’ personal data. So, it proves that Captain Cooks Casino is legit.

Client Support

The 24-hour and 7-day-per-week live chat facility suited our varied playing times, as we played at the casino at different times. However, there is what we can only describe as an annoying AI chat assistant, which you’ll need to master how to get around its inflexibility before getting through to a real person.

Once we jumped this barrier, we occasionally had to queue. This was mainly during peak hours, such as weekends, but the waiting time was no longer than 2 minutes, and we found the support personnel helpful.

💡 You can also contact support at [email protected]. Replies take 2 to 12 hours. For self-help, try the FAQs or the well-laid-out terms and conditions page.

Online Reputation & Presence

We searched for other Captain Cooks Casino reviews to see what players are saying about the platform. Overall, the brand has great coverage across the internet, with above-average player ratings on sites that have reviewed the platform.

On the positive side, most players say they like the fast game loading speeds with no lag and that the website is easy to navigate and mobile-friendly. The casino also gets kudos for its VIP program and jackpots.

💡 The main quibble players have is the withdrawal turnaround time, which has a 48-hour pending time. There are also some mentions of difficulties in cashing out on weekends.

Customer Reviews

Another website that offers many Captain Cooks reviews by players is Trustpilot. Reviews are mostly positive. There are some critiques to which the casino responds, which is excellent! Some issues were raised about the payouts, but in most cases, the reason is that the player neglected KYC.

Casino Socials

Captain Cooks Casino doesn’t highlight social media on the main interface. Nonetheless, after researching popular channels such as Facebook and X (formerly Twitter), we found that the platform is reasonably active on social networks.

• Facebook: Captain Cooks Facebook has over 1K members and mixed opinions about the platform.
• YouTube: You can also find the casino on the @CaptainCooks_Casino YT channel, which only showed 10 subscribers and 14 videos at the time of this review. The most watched

Responsible Gambling

We prefer online casinos with built-in software for setting deposit, loss, and bet limits and self-excluding. Casino Captain Cooks interface only offers the option to contact customer support, who will happily set these limits for you, which is at least something.

The other letdown is that there is no reality check, so you’ll need to be self-disciplined and keep an eye on your casino balance and playing time. If you feel you are overgambling, check the Responsible Gambling page in the footer, where you will find problem gambling tests and support.

Conclusion of My Review

Captain Cook’s online casino offers a diverse games portfolio from Games Global and 40+ partner studios. We suggest using the casino’s support team to gamble responsibly by setting deposit and loss limits. We would also like to encourage you to leave comments about the casino here on this Captain Cooks Casino review.